REST API
Read and write contacts, conversations and tickets from your own systems with a customer support api.
RolChat API and Webhooks
Connect your own systems to RolChat with a customer support API and webhooks, and build the integrations you need on your own terms.
Build your own
What you can build with the API
Webhooks
Get webhooks for customer support events - new conversations, tickets and status changes - to trigger your own flows.
Your own keys
Authenticate with your own API key. A help desk api integration this open keeps your data under your control.
A customer support API on your own terms
RolChat's customer support api and webhooks let you connect the systems you already run. Read and write the core objects - contacts, conversations and tickets - and subscribe to events so a help desk api integration can drive your own automation.
Because it uses your own keys, a customer support api stays under your control. Combine it with RolChat's bring-your-own-AI model and channel connections, and you have an open platform rather than a closed one.
Frequently asked questions
Common questions about the RolChat API.
What can the API read and write?
The objects a support workflow turns on: contacts, conversations and tickets. Anything your own systems need to create, update or read goes through the same endpoints.
How is access authenticated?
With your own API key. Nothing runs on shared credentials, so access can be revoked without touching anyone else's integration.
What events can I subscribe to?
New conversations, new tickets and status changes. A webhook fires when they happen, which is enough to drive an escalation, a sync or a report on your side.
Do I need the API to connect an AI provider?
No. Providers are connected in the settings with your own keys. The API is there for your own systems, not for the model connection.
Build on RolChat
Connect your own systems with the RolChat API and webhooks.