Knowledge base search
Use knowledge base AI search so customers and agents find the right answer.
Embeddings and Semantic Search
Connect an embeddings provider with your own key to power semantic search customer support over your knowledge base and conversation history.
What it powers
What this connects in RolChat
Duplicate detection
Spot similar tickets and duplicate contacts with vector search.
Similarity routing
Route conversations by meaning rather than exact keywords.
Bring your own key
Your provider, your account
You connect your own provider with your own API key, and RolChat routes the work to it. There is no reselling and no lock-in - switch or run several at once whenever you need.
Whatever you connect plugs into the rest of RolChat: chat, tickets, CRM and reporting all use the same result, so the feature is part of one operation rather than a bolt-on.
Semantic search customer support on your own embeddings
A semantic search customer support setup finds answers by meaning, not exact words. In RolChat you connect an embeddings provider - OpenAI or Google - with your own key, and vector search knowledge base results run under your account.
The everyday value is AI search customer service that actually finds the right help article, plus knowledge base AI search for agents dropping answers into a reply. Embeddings also power duplicate detection and similarity routing.
Read more
Because it is your key, embeddings customer support stays under your control and avoids lock-in - a clean semantic search integration you can switch or scale.
Semantic search connects the rest of RolChat: a semantic search help desk finds the right article, groups similar tickets, and routes by meaning - so knowledge and conversations work as one.
Frequently asked questions
Which embeddings providers can I connect?
Embeddings providers such as OpenAI and Google, using your own API key.
What does semantic search improve?
Knowledge base search, duplicate detection and routing by meaning rather than exact keywords.
Does it use my own account?
Yes. Embeddings run under your own provider key and account.
Connect it on your own key
Bring your own provider to RolChat and keep full control of your AI stack.
Product names, logos and brands shown on this page are the property of their respective owners and are used only to identify the services RolChat can connect to. Their use does not imply any affiliation with or endorsement by them. RolChat connects to these services using your own accounts and API keys.