Voice messages to text
Turn a customer's voice message in chat into text with a transcription API you connect.
Speech-to-Text for Voice Messages and Calls
Connect a speech to text customer service provider with your own key to turn voice messages in chat into searchable text inside RolChat. Calls and voicemail will follow when telephony launches.
What it powers
What this connects in RolChat
Call transcription, soon
Calls and voicemail will be transcribed the same way once telephony launches.
Searchable history
Find a voice message by what was said, not by its metadata alone.
Bring your own key
Your provider, your account
You connect your own provider with your own API key, and RolChat routes the work to it. There is no reselling and no lock-in - switch or run several at once whenever you need.
Whatever you connect plugs into the rest of RolChat: chat, tickets, CRM and reporting all use the same result, so the feature is part of one operation rather than a bolt-on.
Speech-to-text customer service on your own key
A speech to text customer service integration turns spoken messages into text you can search, tag and report on. In RolChat you connect your own provider - a transcription API like Deepgram, or OpenAI - and voice transcription integration runs under your account.
Today that covers voice messages in chat: the customer speaks, and agents and AI read and act on what was said. Telephony is in development, and when it launches, AI transcription will cover calls and voicemail too.
Read more
Because it is your key, speech recognition customer support stays under your control - your data, your account, no lock-in. A transcription integration this open lets you switch providers or run more than one.
Transcripts feed the rest of RolChat: they attach to the customer record, can be tagged, and are searchable across your history. That turns voice to text customer service from a one-off feature into part of one connected operation.
Frequently asked questions
Which speech-to-text providers can I connect?
You can connect providers such as Deepgram, and OpenAI for transcription, using your own API key.
Are transcripts searchable?
Yes. Transcribed voice messages become searchable text attached to the customer record. Calls and voicemail will work the same way once telephony launches.
Does it work in real time?
Voice messages are transcribed as they arrive. Real-time transcription of live calls will come with telephony, which is in development.
Connect it on your own key
Bring your own provider to RolChat and keep full control of your AI stack.
Product names, logos and brands shown on this page are the property of their respective owners and are used only to identify the services RolChat can connect to. Their use does not imply any affiliation with or endorsement by them. RolChat connects to these services using your own accounts and API keys.