Reply drafts
AI reply suggestions grounded in your content, ready for the agent to send.
Connect Any Chat Model (LLM) to RolChat
Bring your own LLM and choose which model powers each task - reply drafts, translation, sentiment and tagging - with no vendor lock-in.
What it powers
What this connects in RolChat
Live translation
Translate messages into the customer's language in real time.
Sentiment & intent
Read tone and detect the topic to prioritize and route conversations.
Auto-tagging
Tag conversations by topic automatically as they arrive.
Bring your own key
Your provider, your account
You connect your own provider with your own API key, and RolChat routes the work to it. There is no reselling and no lock-in - switch or run several at once whenever you need.
Whatever you connect plugs into the rest of RolChat: chat, tickets, CRM and reporting all use the same result, so the feature is part of one operation rather than a bolt-on.
Bring your own LLM for customer support
RolChat is built around a bring your own LLM model. Instead of locking you to one provider, it lets you connect your own chat model and choose which task each one handles - so an AI chatbot integration becomes a decision you control, not one made for you.
Any connected model can power the same jobs: reply drafts, live translation, sentiment and intent, and auto-tagging. That makes an AI model integration for customer service consistent across every channel, whether you run a custom LLM customer support setup or a private LLM on your own infrastructure.
Read more
Because it is a byo LLM customer service approach, you can switch models, run several at once, and balance cost against quality. Connect your AI provider and keys once, then point each task at the model you prefer - a clean LLM for help desk and LLM for customer service workflow with no rebuild.
For teams that need control over data, running AI on your own keys keeps every request inside the provider account you manage. The result is an AI model integration customer service teams can trust: your keys, your models, your rules.
Frequently asked questions
Which chat models can I connect?
You can connect chat models from providers like OpenAI, Anthropic, Google, DeepSeek, Qwen, MiniMax and xAI using your own API key.
Can I use more than one model?
Yes. You can assign different models to different tasks and switch at any time - there is no vendor lock-in.
Do I need my own account with the provider?
Yes. RolChat connects with your own key, so usage runs under your own provider account.
Connect it on your own key
Bring your own provider to RolChat and keep full control of your AI stack.
Product names, logos and brands shown on this page are the property of their respective owners and are used only to identify the services RolChat can connect to. Their use does not imply any affiliation with or endorsement by them. RolChat connects to these services using your own accounts and API keys.