Every channel in one inbox
Web chat, WhatsApp, Telegram, Viber, LINE, Messenger, Instagram DM, email, SMS and phone calls arrive in the same queue.
One workspace for every customer conversation
RolChat brings chat, voice, AI assistance and customer context together, so support teams answer faster and stay close to the people they serve.
1Unified workspace
40Languages in the product
9AI providers on your own key
11Channels in one inbox
The product
What RolChat does
AI on your own key
Nine providers and 85 models. You connect your own account, so the model choice and the token bill stay yours.
Context beside the message
The customer profile, orders, plan and past tickets open next to the thread, not in another tab.
Calls on the same timeline
Cloud calls, IVR and transcripts sit in the workspace, so a call and a chat from one customer land in one history.
Reports that name the problem
Response time, workload per agent, channel mix and reopened tickets, read as numbers a shift lead can act on.
Forty languages
The workspace ships in 40 languages, so a team in Warsaw and a customer in Lisbon each read it in their own.
Our mission
Make great support possible for teams of any size
Customer conversations are scattered across live chat, email, phone, WhatsApp and social. Agents jump between tools, lose context and answer slower than they want to. RolChat exists to fix that: one place where every channel, the full customer history, AI drafts and automation work together.
We believe automation should remove busywork, not the human relationship. AI in RolChat drafts replies, summarizes long threads and routes requests, while your team keeps the final say on every message that goes out.
What we value
- Context over chaos. Every conversation opens with the customer profile, order or account beside it.
- Helpful automation. AI and routing handle the repetitive work so agents focus on real problems.
- Honest measurement. Clear reports on response time, workload and quality - no vanity metrics.
- Works with your stack. Open integrations for AI models, voice, CRM and the channels you already use.
Questions about RolChat
What is RolChat?
RolChat is a customer support workspace. Chat, email, messengers, calls, the customer profile and AI drafts live in one place, so an agent answers without switching tools.
Which channels does RolChat connect?
Web chat, WhatsApp, Telegram, Viber, LINE, Facebook Messenger, Instagram DM, email, SMS, web forms and phone calls. Everything lands in the same inbox.
Which AI models can I use?
OpenAI, Anthropic, Google, xAI, DeepSeek, Qwen and MiniMax for text, plus Deepgram, ElevenLabs, OpenAI and Google for voice. You connect your own API key and pay the provider directly.
Who is RolChat for?
Support teams that outgrew a shared mailbox: ecommerce, SaaS, healthcare, real estate, financial services, education, travel, professional services and property management.
How much does RolChat cost?
One subscription per company rather than per agent, from $19 a month. The plans and their limits are listed on the pricing page.
RolChat in short
RolChat is a customer service platform built around one rule: the agent should never hunt for context. Every channel a customer might use arrives in a single inbox, and the profile, the order history and the earlier conversations open beside the message.
The AI layer runs on your own provider key. Nine providers and 85 models are wired in, and you decide which one drafts replies, which one transcribes calls and what each of them costs you. The calculator on the site does that arithmetic before you commit.
Read more
The product covers thirteen industries with their own setup guides: ecommerce, SaaS, healthcare, real estate, financial services, education, travel and hospitality, professional services, property management, insurance, automotive, telecom and manufacturing. Each one arrives with channel, automation and AI recommendations instead of an empty workspace.
Pricing is one subscription per company, so adding a teammate does not add a line to the invoice. Moving in from Crisp, Intercom, Tidio or Zendesk is free on a yearly Standard plan or above: contacts, conversation history, help articles, teams and routing rules all come across.
See RolChat in your own workflow
Connect a channel, turn on AI and watch a real conversation come together in one workspace.