Reply drafts
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OpenAI Integration for Customer Support
Connect your own OpenAI API key to RolChat and use ChatGPT and GPT models for reply drafts, translation, vision and transcription - your key, your account.
OpenAI
ChatGPT & GPT models
Bring your own keyWhat it powers
What you can do with OpenAI in RolChat
Categories: Chat models (LLM) Vision Speech-to-text Text-to-speech
Translation
Translate messages into the customer's language.
Sentiment & intent
Read tone and detect topic to prioritize.
Auto-tagging
Tag conversations by topic automatically.
Vision
Read screenshots, photos and documents.
Speech-to-text
Transcribe voice messages into text, calls soon.
Setup
How to connect OpenAI
Get your OpenAI API key
Create a key in your own OpenAI account.
Paste it into RolChat
Add the key in RolChat's AI settings and pick which tasks use it.
Your key, your data
RolChat routes those tasks to your OpenAI account - no vendor lock-in.
Models and prices
OpenAI text models in RolChat
The GPT-5 line runs from Nano through Mini to the full and Pro models, and the o-series is built for step-by-step reasoning. Assign the cheap ones to tagging and the strong ones to drafting.
| Model | Input / 1M tokens | Output / 1M tokens |
|---|---|---|
| GPT-5 Nano | $0.05 | $0.4 |
| GPT-4.1 nano | $0.1 | $0.4 |
| GPT-6 Luna | $0.1 | $0.5 |
| GPT-5.6 Luna | $0.2 | $1.20 |
| GPT-5.4 Nano | $0.2 | $1.25 |
| GPT-5 Mini | $0.25 | $2.00 |
| GPT-4.1 mini | $0.4 | $1.60 |
| GPT-5.4 Mini | $0.75 | $4.50 |
| o4-mini | $1.10 | $4.40 |
| GPT-5 | $1.25 | $10.00 |
| GPT-5.1 | $1.25 | $10.00 |
| GPT-5.2 | $1.75 | $14.00 |
| GPT-4.1 | $2.00 | $8.00 |
| GPT-6 Sol | $2.00 | $10.00 |
| GPT-6.1 Sol | $2.00 | $10.00 |
| GPT-5.6 Terra | $2.00 | $12.00 |
| GPT-5.4 | $2.50 | $15.00 |
| GPT-5.6 Sol | $4.00 | $20.00 |
| GPT-5.5 | $5.00 | $30.00 |
| GPT-6 Astra | $10.00 | $50.00 |
| GPT-5.2 Pro | $21.00 | $168.00 |
| GPT-5.4 Pro | $30.00 | $180.00 |
| GPT-5.5 Pro | $30.00 | $180.00 |
Provider prices as published on , you are billed by the provider, not by RolChat
Models and prices
OpenAI voice models in RolChat
Whisper and the GPT-4o transcribe models turn speech into text; the TTS models read replies back.
| Model | Does | Per minute |
|---|---|---|
| GPT-4o Mini Transcribe | Speech to text | $0.003 |
| GPT-4o Transcribe | Speech to text | $0.006 |
| Whisper | Speech to text | $0.006 |
| GPT-4o Mini TTS | Text to speech | $0.0135 |
| TTS-1 | Text to speech | $0.0135 |
| TTS-1 HD | Text to speech | $0.027 |
Provider prices as published on , you are billed by the provider, not by RolChat
Connect your own OpenAI key to RolChat
This is a bring your own key integration: you connect your own OpenAI account, and RolChat sends the tasks you assign to it. Nothing is resold and nothing is locked in - your key, your usage, your data.
OpenAI is the only provider on this page that covers both sides of the product from one account: the GPT and o-series models handle text, while Whisper and the TTS models handle the voice side.
Read more
The line-up is wide enough to split by job. The Nano and Mini models are priced for the work that runs on every message - tagging, routing, sentiment - while the full and Pro models are worth their rate on a draft an agent will actually send.
Because tasks are assigned one by one in RolChat's AI settings, you can keep drafting on OpenAI and move translation to another provider without touching either account.
Frequently asked questions
Do I need my own OpenAI account?
Yes. RolChat connects with your own OpenAI API key, so usage is billed to your account at OpenAI's published rates.
Can I use one OpenAI model for everything?
You can, but you do not have to. Each task in RolChat's AI settings is assigned separately, so a cheap model can handle tagging while a stronger one writes drafts.
Does the OpenAI integration cover calls as well as chat?
It covers voice messages in chat today: the transcribe models turn audio into text and the TTS models read replies aloud. When telephony launches, the same key will serve the phone as well.
Connect your own OpenAI key
Bring your own OpenAI account to RolChat and keep full control of your AI - your keys, your data.
Product names, logos and brands shown on this page are the property of their respective owners and are used only to identify the services RolChat can connect to. Their use does not imply any affiliation with or endorsement by them. RolChat connects to these services using your own accounts and API keys.