Publish a branded help center at help.rolchat.com or on your own domain, write articles with a review workflow, and give agents the same approved answers inside every conversation.
The help center has full-text search with typo tolerance, results in the reader's language first and a styled not-found page that suggests search. In the chat widget, the three best matching articles appear while a visitor types.
Every conversation has a knowledge base search in its side panel. Insert link drops a formatted link into the reply, so approved answers are reused, not retyped.
A visitor who finds the answer can say so, and Reports count it as a deflection. With an AI adapter connected, questions that got low-confidence answers are grouped into draft articles.
Switch the module on and a portal appears at help.rolchat.com with your account slug. To use your own domain, enter help.yourcompany.com, add a CNAME to portal.rolchat.com and press Verify. TLS is issued automatically, and the original address keeps working next to your domain.
Write articles in an editor with headings, lists, tables, images up to ten megabytes, callouts, code, embedded video and links between articles, each with a category, tags, an SEO title and a description. Everyone can write drafts, Managers and above publish, archive and manage categories, and Admins delete articles and change portal settings.
The same articles feed the AI agent, together with uploaded documents, approved past answers and your instructions, and Managers approve what enters its context. The bot's knowledge screen groups answers into confirmed ones, answers read from your site that wait for a check, and drafts, and a draft never goes live until a person confirms it.
With an AI adapter connected, gap detection clusters questions that got low-confidence answers and turns them into draft articles in the review queue, so the knowledge base grows from what customers actually ask. Translations can be drafted with your AI provider, and each one moves from draft to review to published.
From a branded portal to an AI-assisted review queue.
Your logo and accent colour, plus a welcome heading, on help.rolchat.com or your own domain.
Rich editor with video and tables; draft, in review, published, archived.
Several languages per article, with a language strip. A fallback to the default.
Full-text search with typo tolerance. Nested and featured categories.
Each translation moves from draft to review to published.
Draft translations with your own AI provider.
Low-confidence questions are grouped and queued for review.
SEO title and description per article; pages are indexable unless the portal is private.
RolChat's knowledge base software is a public help center and a library for agents in one: articles are public, or internal for agents only, so the same library serves customers on your own domain and agents inside every conversation. It deflects repetitive questions, because the portal search, the chat widget and the agent's side panel all read the same approved articles. It works as a knowledge base system and as customer self service software at once.
As knowledge base management software it has roles and a real workflow. Everyone can draft. Managers and above publish and archive. Admins manage the portal. Articles carry a category, tags, an SEO title and description, and a status of draft, in review, published or archived, which is knowledge base software with tagging and taxonomy rather than a pile of pages. The portal editor works in place, so you click a block on the canvas, adjust it in the inspector and publish the draft.
This online knowledge base software is built for search and for people: nested categories with an icon, description, order and visibility, featured categories on the home page, popular this week, related articles, helpful votes, a styled not-found page and a language strip, controlled by about two dozen toggles in Settings. As a SaaS knowledge base it runs in the browser, every portal page meets WCAG level AA, and it is indexable by search engines unless you mark the portal private. White-label plans can hide the RolChat footer.
As multilingual knowledge base software it keeps one article in several languages and falls back to the default when a translation is missing. The AI knowledge base software features need an AI adapter on your own provider key: gap detection and drafted translations, plus answers for the AI agent. Without it everything else still works, including full-text search. One knowledge base portal is included on every plan, and RolChat has no free-forever plan: you can try it free for thirty days, then continue on a paid plan priced per company.
Yes. Enter your domain, add a CNAME to portal.rolchat.com and press Verify. TLS is issued automatically, and the portal keeps your logo, colours, welcome heading and search pages. The help.rolchat.com address with your account slug keeps working too.
Yes. Each article is public or internal. Internal articles are for agents only, so the same library also serves your own team.
Yes. An article can exist in several languages, the portal shows the visitor's language when a translation exists, and a language strip lets readers switch. Translations can be written by hand or drafted with your AI provider, and they pass through review before they are published.
RolChat has no free-forever plan. You can try it free for thirty days, and one knowledge base portal is included on every plan after that, priced per company, not per agent.
Launch a knowledge base and a branded help center on your own domain, and try it free for thirty days.
