Bring your own AI
Connect your own provider and keys, and choose which model handles which task. No lock-in - balance cost and quality your way.
AI Customer Service Software on Your Own Terms
RolChat adds generative AI customer service to every module - and lets you bring your own AI provider, models and keys with no vendor lock-in.
Why it matters
AI in every module, controlled by you
A copilot, not a black box
AI prepares the answer; your agents review, edit and send. Generative AI customer service that keeps humans in control.
Your brand voice
Set tone, style and a glossary so AI replies sound like your team, not a generic AI chat assistant.
In conversations
An AI copilot for support in every chat
Inside every conversation, an AI copilot for support drafts replies, suggests answers grounded in your content, and translates messages with real time chat translation. It reads sentiment so frustrated customers are flagged and prioritized.
Agents stay in control: AI response drafts are suggestions, not auto-sends. New team members reply with the accuracy of experienced staff from day one.
Across the platform
Generative AI customer service everywhere you work
The same AI works across modules: AI intent detection and AI ticket tagging in conversations, duplicate detection and profile merging in CRM, content drafting in the knowledge base and campaign copy in marketing. Call scoring will join them when telephony launches.
Because of custom AI model integration, you decide where each model runs. Teams with strict data rules choose the provider and region themselves, and the Enterprise plan adds an on-premise installation of RolChat.
What you get
Where AI works in RolChat
One AI layer, applied to real support work.
Reply drafts & suggestions
AI reply suggestions and drafts in the composer.
Live translation
AI translation customer support in any language.
Sentiment & intent
AI sentiment analysis and AI intent detection on every thread.
Auto-tagging
AI ticket tagging and topic detection.
Bring your own model
Custom AI model integration, your provider and keys.
Your provider, your region
Choose the provider and region that fit your data rules.
Knowledge drafting
AI help center content from your existing site.
Call scoring
Coming soon: AI call scoring against your quality criteria.
AI customer service software without vendor lock-in
Most AI customer service software ties you to one provider's models and pricing. RolChat takes the opposite approach: bring your own AI. Connect your own provider and keys, then choose which model answers which task, so you balance cost and quality on your terms.
RolChat delivers generative AI customer service as a copilot for support - drafting replies, summarizing threads, translating messages and detecting sentiment - while your agents review and send. It is an AI chat assistant that augments people instead of replacing them.
Read more
The same layer powers AI intent detection, AI ticket tagging and routing, plus duplicate detection in CRM and content drafting in the knowledge base. For regulated teams, custom AI model integration keeps every request inside the provider account you control.
With brand voice settings - tone, style and a glossary - AI replies stay consistent with how your team actually writes. The result is LLM customer support that feels native to your business, not a generic bot bolted onto the side.
Frequently asked questions
Does RolChat's AI replace my agents?
No. It works as an AI copilot for support - it drafts and suggests while your agents review, edit and send the final reply.
Can I use my own AI provider and models?
Yes. Bring your own AI: connect your provider and keys and choose which model handles each task, with no vendor lock-in.
Can we keep AI under our own data rules?
Yes. AI runs on your own provider keys, so you choose the provider, the model and the region. Self-hosted models are on the roadmap, and RolChat itself can be installed on your own servers on Enterprise.
Where does AI work inside the product?
In conversations, CRM, knowledge base and marketing - drafts, translation, sentiment, intent detection and deduplication. Call scoring is coming soon, together with telephony.
Add AI on your own terms
Bring your own AI provider and models, and put generative AI customer service into every conversation.