Right access for everyone
Roles and permissions decide who sees and does what, organized into teams.
Run Your Support Team Without the Chaos
Roles, working hours, shift adherence and live workload - everything to organize a support team and grow without losing control.
Why it matters
Structure that scales with the team
Coverage around the clock
Working hours per company and per site keep customers answered, even after hours.
Real-time visibility
See who is on shift, who is late and each agent's current workload.
Organize
Roles, teams and working hours
Roles and permissions set exactly what each person can see and do, with agents grouped into teams. Working hours are defined per company and per site, by weekday and holiday, with time zone - so after-hours behavior changes automatically: auto-reply, no new assignments, or hand the conversation to AI.
That keeps agent productivity software focused: people work their own area, and customers are never left without a response, even overnight.
Track
Shift adherence and live workload
Agent scheduling sets the shift plan, then the system checks who should be on shift right now (adherence), flags late starts and overrunning breaks with a sensible grace period, and shows each agent's current load.
Attendance and shift tracking give managers the real picture instead of guesswork, while agent workload management keeps work balanced across the team.
What you get
Everything to run the team
From permissions to white-label and audit.
Roles & permissions
User roles and permissions, organized into teams.
Working hours
Per company and per site, with time zone.
Shift adherence
Agent scheduling and live status.
Workload control
Agent workload management across the team.
Attendance
Attendance and shift tracking.
White-label
White label help desk and white label live chat.
Multi-brand
Multi brand help desk and multi-site support.
Audit log
A full, immutable audit trail.
Workforce and team management for support teams
RolChat includes team management software so you can organize a support team and scale without chaos. Roles and permissions control exactly what each person sees and does, with agents grouped into teams for clear ownership.
Working hours are set per company and per site, by weekday, holiday and time zone. Outside those hours the system adapts automatically - an auto-reply, no new assignments, or handing conversations to AI - so customers are answered even after hours.
Read more
Shift control turns scheduling into accountability. Agent scheduling sets the plan, then adherence checks who should be on shift right now, flags late starts and overrunning breaks with a grace period, and shows each agent's current load. Attendance tracking gives managers the real picture.
For larger operations, white label help desk and white label live chat brand the interface and portals, a multi brand help desk handles several brands in one account, and a full audit trail records every action. That makes agent workload management and oversight straightforward as the team grows.
Frequently asked questions
Can I control what each agent can access?
Yes. Roles and permissions set what each person sees and does, with agents organized into teams.
Does it handle working hours and after-hours behavior?
Yes. Set working hours per company and per site; outside them the system can auto-reply, pause assignments or hand conversations to AI.
Can I track shifts and attendance?
Yes. Agent scheduling plus attendance tracking check adherence, flag late starts and show live workload.
Is white-label and multi-brand supported?
Yes. White label help desk, white label live chat and a multi brand help desk are included, with a full audit log.
Run a team that scales
Manage roles, shifts, workload and brands - with a full audit trail.