One customer engagement platform
Email marketing runs on the same data as support - no separate list to sync.
Marketing That Runs on the Same Customer Data
Email campaigns, triggered messages and lead forms live in the same customer engagement platform as your conversations - no separate tool.
Why it matters
Outreach where the conversation already happens
Send to the right people
Segments and behavioral triggers decide who hears from you and when, from what customers actually do.
Capture and nurture
Lead capture forms feed the inbox, and triggers reach visitors at the right moment on your site.
Campaigns
Email campaigns that know your customers
Build emails with a block editor, personalize by customer data, and send to a segment built from support history, deals or website behavior.
Behavioral email marketing reacts to what customers actually do: a trigger fires on the event, the campaign follows up, and every reply lands back in the same inbox.
Triggers & forms
Triggered messages and lead capture
Triggers start a message from what a visitor does rather than from a schedule - for example, when someone lingers on the pricing page, an invitation from your team appears in the chat widget.
Lead capture forms and lead generation forms collect enquiries into a dedicated inbox, and in-app messaging software reaches customers right inside your product.
What you get
A marketing toolkit on customer data
Campaigns, triggers and forms in one place.
Email campaigns
Block editor, personalization and templates.
SMS campaigns
SMS campaigns from the same audience - coming soon.
Segments
Target a campaign at a group built from support, deals or site behavior.
Surveys
Ask after a conversation and keep the answers on the contact.
Popup rules
Show the right offer on the right page, by behavior.
Lead forms
Lead capture forms into a dedicated inbox.
In-app messages
In app messaging software inside your product.
AI assist
Generate subject lines and build a campaign by goal.
Email marketing in one customer engagement platform
RolChat puts email marketing inside the same customer engagement platform as your conversations and CRM. Because campaigns run on the same customer data, there is no separate list to export, sync or keep clean.
The campaign builder offers a block editor, personalization and segment targeting built from your own support and sales data. Triggers start a message from an event instead of a schedule, such as a visit to the pricing page.
Read more
Lead capture forms and lead generation forms feed enquiries straight into a dedicated inbox, so marketing and support work from the same record. Behavioral email marketing reacts to real customer actions instead of static schedules.
An AI assistant can generate subject lines and assemble a campaign by goal, theme and tone. Combined with in-app messaging software, RolChat covers acquisition and retention without bolting on a separate marketing suite - it is one customer engagement platform end to end.
Frequently asked questions
Is marketing separate from the inbox?
No. Email marketing runs inside the same customer engagement platform, using the same customer data as support and CRM.
Can I build multi-step drip sequences?
Not yet. Today you send a campaign to a segment and use triggers for event-based messages.
Do lead forms connect to the inbox?
Yes. Lead capture forms feed a dedicated inbox so enquiries are handled like any other conversation.
Can I target a campaign at a specific group?
Yes. Build a segment from support history, deals or website behavior, and send the campaign only to it. Triggers can start a campaign from an event instead of a schedule.
Market from the same platform
Run email campaigns and triggered messages on the same customer data as your inbox. SMS campaigns are coming soon.