A live chat experience built for teams
A fast website chat widget your visitors actually use, backed by a real agent workspace - not a silo.
Omnichannel Customer Support in One Shared Inbox
RolChat unifies every conversation - live chat, email, messengers and web forms - into a single team inbox with one history per customer.
Why it matters
One queue instead of five disconnected tools
Shared inbox for the whole team
A shared inbox model where every agent sees the same threads, notes and customer context.
Nothing falls through
Round robin chat assignment, least busy agent routing and capacity limits keep every conversation owned.
Routing
Conversation routing that matches the right agent
New conversations are never left waiting or dumped on one person. RolChat's chat routing software assigns each thread automatically - round robin chat assignment across agents, to the least busy agent, or by skill so that English chats reach English speakers.
You set how many chats one agent can handle at once, and capacity limits skip anyone at their cap during conversation routing. Conditional rules cover the edge cases without code.
In every chat
AI drafts, translation and full context beside the reply
An AI copilot sits in every conversation: it drafts replies, suggests answers, runs real time chat translation into the customer's language and reads sentiment so urgent issues rise to the top. New agents reply at the level of experienced staff.
Canned responses, macros and saved replies handle repetitive questions in one click, while the customer card on the right shows contacts, past chats, open tickets and the active deal - no switching tools.
What you get
Everything in your unified inbox
The building blocks of a modern customer messaging platform.
Unified inbox software
Live chat, email, messengers, web forms and tickets in one stream.
Shared team inbox
A shared inbox with notes, mentions and assignment.
Skills-based routing
Match conversations to agents by language, product or team.
Merge & split threads
Combine duplicated conversations or split unrelated ones.
Tags & saved views
Manual and AI tags, plus saved filters for fast triage.
Canned responses
Canned responses and macros for common questions.
Live translation
Real time chat translation in the agent composer.
Snooze & SLA timer
Defer chats and track response time per conversation.
Live chat software built for omnichannel customer support
RolChat is live chat software that goes beyond a website chat widget. Instead of one more disconnected tool, it gives support and sales teams an omnichannel customer service workspace where live chat, email, WhatsApp, Telegram and web forms arrive in a single unified inbox.
Because every channel shares one customer history, a multichannel customer support team never loses context. Conversation routing - round robin chat assignment, least busy agent routing and skills based routing - keeps work balanced, while a shared inbox model keeps the whole team aligned.
Read more
As a customer messaging platform, RolChat treats conversation management as the core job: tags, saved views, merge and split, snooze, and a per-conversation SLA timer keep large volumes under control. Canned responses and macros remove repetitive typing so agents focus on the customer.
For teams comparing live chat tools, the difference is the workspace behind the widget. RolChat connects the live chat experience to CRM context, tickets and reporting, so chat support stops being a silo and becomes part of one customer operation.
Frequently asked questions
Is RolChat a live chat tool or a full inbox?
Both. RolChat provides a website chat widget and a unified inbox workspace where chat, email and messengers share one queue and one customer history.
How are conversations assigned to agents?
Automatically. You can use round robin chat assignment, least busy agent routing or skills based routing, with capacity limits so no agent is overloaded.
Can I start with just live chat?
Yes. Many teams begin with live chat for their website, then add email, messengers and AI from the same shared inbox.
Does it support multichannel customer support?
Yes. Web chat, email, SMS, WhatsApp, Telegram, Facebook Messenger, Instagram, Viber, LINE and web forms all land in one omnichannel inbox. Phone calls will join them when telephony launches.
Bring every conversation into one inbox
Give your team an omnichannel customer support workspace with live chat, messengers and AI in one place.