# RolChat > RolChat unites live chat, email, tickets and AI drafts in one shared inbox, so your team replies faster with the full customer history. > RolChat is an omnichannel customer support platform: a shared inbox for live chat, email, messengers and voice, with tickets, CRM context, a knowledge base, automation, reports and AI drafts. Available in English and 39 other languages. > License: content may be quoted with attribution to RolChat (https://rolchat.com). ## Product - [RolChat Features: Chat, AI, Voice and CRM](https://rolchat.com/features/): Everything you need to manage customer conversations efficiently - in one platform. - [Pricing - RolChat Plans](https://rolchat.com/pricing/): RolChat pricing: Lite $19, Standard $49, Premium $99 and Enterprise. One price per company, not per agent. 30-day free trial. - [Small Business Help Desk and Live Chat, Free for 12 Months](https://rolchat.com/founding-300/): Live chat, a shared inbox for email and Telegram, tickets and a knowledge base for 3 agents. RolChat Lite, free for 12 months for the first 300 companies. - [Integrations: Bring Your Own AI, Channels & API](https://rolchat.com/integrations/): RolChat customer support AI integrations - connect your own OpenAI, Anthropic, Google, Deepgram, ElevenLabs and more, plus channels and API. - [RolChat API & Webhooks for Customer Support](https://rolchat.com/api/): Connect your own systems to RolChat with a customer support API and webhooks - build custom integrations on your own terms. - [Compare RolChat with Other Customer Support Tools](https://rolchat.com/comparisons/): See how RolChat compares with other customer support platforms - an all-in-one, bring-your-own-AI approach. - [Customer Support Software Alternatives](https://rolchat.com/alternatives/): Guides to customer support software options and alternatives - what to look for and how RolChat compares. ## Features - [Live Chat & Omnichannel Customer Support Software](https://rolchat.com/features/inbox/): Bring live chat, email, WhatsApp and tickets into one shared inbox with smart routing, AI drafts and full customer history. - [AI Customer Service Software - Bring Your Own AI](https://rolchat.com/features/ai/): Generative AI customer service across chat, CRM, knowledge base and marketing. Bring your own AI provider and models - no vendor lock-in. - [Cloud Contact Center & VoIP (Coming Soon)](https://rolchat.com/features/voice/): Coming soon, in development: browser calling with an IVR builder, call recording, transcription and AI scoring, inside the RolChat inbox. - [WhatsApp Business API and Omnichannel Shared Inbox](https://rolchat.com/features/channels/): Connect WhatsApp through Meta, plus Telegram, email, web chat, Messenger, Instagram, Viber and SMS. One omnichannel inbox with shared history. - [CRM Software With Live Chat for Support & Sales](https://rolchat.com/features/crm/): Contact management software and a sales pipeline that live where you talk to customers. Built-in deduplication, segmentation and lifecycle tracking. - [Ticketing System Software with SLA and Escalation](https://rolchat.com/features/tickets/): A ticketing system with SLA management, routing and escalation. Turn any conversation into a tracked ticket and resolve it without losing context. - [Knowledge Base Software and Help Center](https://rolchat.com/features/knowledge-base/): Knowledge base software with a branded help center on your own domain, multilingual articles, a review workflow, search and AI gap detection. - [Website Visitor Tracking & Identification Software](https://rolchat.com/features/visitors/): See who is on your site in real time, what they view and where they came from - then engage with proactive chat, co-browsing and screen sharing. - [Email Marketing in a Customer Engagement Platform](https://rolchat.com/features/marketing/): Email marketing, triggered messages and lead forms in one customer engagement platform, on the same customer data as your inbox. SMS coming soon. - [Appointment Scheduling & Online Booking Software](https://rolchat.com/features/booking/): Let customers book on a public page that syncs to your team calendar. Round robin scheduling, availability rules and confirmations built in. - [Customer Service Automation & Workflow Software](https://rolchat.com/features/automation/): No-code customer service automation: when an event happens, under your conditions, do an action. A rules engine across chat, tickets, CRM and marketing. - [Customer Service Analytics & Reporting Software](https://rolchat.com/features/reports/): Customer service analytics across conversations, tickets, sales and team performance - SLA, CSAT, response time and workload in one place. - [Consent Management and GDPR & CCPA Compliance](https://rolchat.com/features/privacy/): Cookie banner, cookie scanner, legal documents and DSAR handling, a $5 add-on per site on every plan. - [Workforce & Team Management for Support Teams](https://rolchat.com/features/team/): Roles, working hours, shift adherence and workload control for support teams - plus white-label, multi-brand and a full audit log. ## Industries - [Customer Support Software by Industry](https://rolchat.com/industries/): Customer support software for ecommerce, SaaS, healthcare, real estate, insurance, automotive, telecom, manufacturing and six more industries. - [Ecommerce Customer Support Software](https://rolchat.com/industries/ecommerce/): Every order question, return and pre-sale chat in one workspace, with full customer history beside the chat. - [SaaS Customer Support Software](https://rolchat.com/industries/saas/): Help users activate, onboard and stay successful with chat, in-app messaging, email and AI in one inbox. - [Real Estate Lead & Customer Communication Software](https://rolchat.com/industries/real-estate/): Capture and answer property inquiries fast with chat, messengers, callback requests and full lead context in one inbox. - [Healthcare Customer Communication Software](https://rolchat.com/industries/healthcare/): Handle appointment requests, reminders and patient questions across chat, SMS and email with privacy-aware routing. - [Education & EdTech Customer Support Software](https://rolchat.com/industries/education/): Answer admissions, enrollment and student support questions with chat, AI and a shared knowledge base. - [Financial Services Customer Support Software](https://rolchat.com/industries/financial-services/): Support account, application and onboarding questions with controlled access and clear audit trails. - [Travel & Hospitality Customer Support Software](https://rolchat.com/industries/travel-hospitality/): Manage booking, change and guest-request conversations across every channel with multilingual support. - [Professional Services Client Communication Software](https://rolchat.com/industries/professional-services/): Manage client requests, account history and follow-up across chat, email and messengers in one workspace. - [Property Management Communication Software](https://rolchat.com/industries/property-management/): Manage tenant, maintenance and leasing conversations across chat, email and messengers with clear routing. - [Insurance Customer Service Software & Chatbot](https://rolchat.com/industries/insurance/): Handle first notice of loss, claim status and policy questions across chat, WhatsApp, web forms and email, with an insurance chatbot on the front line. - [Automotive Customer Service Software & Chatbot](https://rolchat.com/industries/automotive/): Answer sales enquiries, book test drives and run service department scheduling from one inbox, with chat, SMS, WhatsApp and Messenger on the same record. - [Telecom & ISP Customer Service Software](https://rolchat.com/industries/telecom/): Run subscriber support, installation scheduling and billing questions from one inbox, with SLA management and proactive notifications. - [Manufacturing & B2B Customer Service Software](https://rolchat.com/industries/manufacturing/): Handle RFQs, order status, warranty claims and dealer support in one workspace, with CRM context, SLA timers and a knowledge base for partners. ## Comparisons - [RolChat vs Zendesk: A Zendesk Alternative Compared](https://rolchat.com/comparisons/rolchat-vs-zendesk/): How RolChat compares with Zendesk on channels, voice, AI ownership and pricing, and what a per-company plan changes as the team grows. - [RolChat vs Intercom: An Intercom Alternative Compared](https://rolchat.com/comparisons/rolchat-vs-intercom/): How RolChat compares with Intercom on channels, voice, AI ownership and pricing, and what changes when the bill is per company instead of per seat. - [RolChat vs Freshdesk: A Freshdesk Alternative Compared](https://rolchat.com/comparisons/rolchat-vs-freshdesk/): How RolChat compares with Freshdesk on ticketing, omnichannel coverage, AI ownership and pricing per company rather than per agent. - [RolChat vs Tidio: A Tidio Alternative Compared](https://rolchat.com/comparisons/rolchat-vs-tidio/): How RolChat compares with Tidio on live chat, chatbots, voice and CRM, and what changes when AI runs on your own provider key. - [RolChat vs Crisp: A Crisp Alternative Compared](https://rolchat.com/comparisons/rolchat-vs-crisp/): How RolChat compares with Crisp on live chat, voice, tickets and CRM, and what changes when AI runs on your own provider key. ## Alternatives - [Best Customer Service Software in 2026: 9 Compared](https://rolchat.com/alternatives/best-customer-service-software/): Nine customer service software platforms compared on channels, ticketing, AI and pricing model, with the criteria that separate them. - [Best Help Desk Software in 2026: 9 Compared](https://rolchat.com/alternatives/best-help-desk-software/): Nine help desk software platforms compared on ticketing, SLA, automation, AI and pricing, including options for small business. - [Best Live Chat Software in 2026: 9 Tools Compared](https://rolchat.com/alternatives/best-live-chat-software/): Nine live chat software tools compared on widget, automation, AI and what happens when a conversation outgrows the chat window. - [Best Customer Service Analytics Software in 2026](https://rolchat.com/alternatives/best-customer-service-analytics-software/): Customer service and contact centre analytics software compared: the metrics that change decisions, speech analytics, CSAT tooling and eight platforms. - [Best Knowledge Base Software in 2026: 11 Compared](https://rolchat.com/alternatives/best-knowledge-base-software/): Best knowledge base software compared: eleven platforms judged on help center setup, languages, review workflow, AI and how each one bills. ## Blog - [RolChat Blog: Customer Support, AI and CX](https://rolchat.com/blog/): Practical articles on customer support operations, live chat, AI-assisted service, voice and customer experience. - [Omnichannel Contact Center Software: One Inbox Setup](https://rolchat.com/blog/omnichannel-customer-support-guide/): How omnichannel contact center software joins chat, email, messengers and calls into one thread: identity matching, routing and handoffs. - [Customer Service Automation Software and AI Copilots](https://rolchat.com/blog/ai-in-customer-service-guide/): How customer service automation software works day to day: what the AI drafts, who reviews it, and who pays the model provider as volume grows. - [Help Desk, Live Chat and Customer Service CRM Software](https://rolchat.com/blog/help-desk-vs-live-chat-vs-crm/): What help desk ticketing, live chat and customer service CRM software each own, where they overlap, and what you end up paying for twice. - [WhatsApp Business API Pricing Explained: Per-Message Rules](https://rolchat.com/blog/whatsapp-business-api-pricing/): WhatsApp Business API pricing is charged per delivered message. What is free, what changed on 1 October 2026 and how to estimate a month yourself. - [Customer Service Knowledge Base: Owners, Statuses and Gaps](https://rolchat.com/blog/customer-service-knowledge-base/): A customer service knowledge base stays useful with owners, a status flow and a way to catch missing answers. Public and internal articles, roles, domain. - [Contact Management Software: What to Test Before You Buy](https://rolchat.com/blog/contact-management-software/): Contact management software for support teams: how RolChat creates, imports, merges and segments contacts, what plans cost and what to test in a trial. - [Appointment Scheduling Software for Teams: Rules and Routing](https://rolchat.com/blog/appointment-scheduling-software/): Appointment scheduling software for teams: how RolChat booking forms set slots, assign hosts, refuse double bookings and cope when a host drops out. ## Company - [About RolChat: One Workspace for Customer Conversations](https://rolchat.com/about/): RolChat unifies chat, messengers, email, AI drafts and customer context in one support workspace. Learn about our mission and the team behind the product. - [Contact RolChat: Sales, Support and Partnerships](https://rolchat.com/contact/): Get in touch with RolChat. Talk to sales, reach customer support, or explore a partnership. - [RolChat Resources: Guides, Tools and Comparisons](https://rolchat.com/resources/): Guides, tools, comparisons and documentation for teams improving customer operations. ## Optional - [Sitemap](https://rolchat.com/sitemap.xml): every page in all 40 languages. - [Full text](https://rolchat.com/llms-full.txt): the pages above as one plain-text file.